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NBAA News Hour: Making Tough Calls in the Interest of Safety
October 27, 2020 @ 3:00 pm - 4:00 pm PDT
Even when safety is involved, it can be very difficult to tell a passenger that their flight is delayed or canceled, especially when that passenger is a VIP or an executive at the company you work for. This episode will discuss:
– How to break the difficult news effectively
– Tips for managing expectations throughout the flight
– The value of finding other options for your principals